8 Messages
How to tell when On Demand Titles are expiring?
Recently switched to X1.
On my former non-X1 box, if I selected a title that was expiring soon, there was a notation with the expiration date listed along with the title’s Info. Plus, the expiration date was also noted in my Recently Watched queue (now the For You area - I think - on X1).
Now, with X1, I can’t find any notations for On Demand expiration dates. Some of the titles in my Recently Watched area (old box) had expiration dates listed, and I assume they’re still expiring soon; on my new box (X1) how do I look up when?
Accepted Solution
XfinityMarcus
Official Employee
•
998 Messages
1 year ago
Thank you for taking the time to reach out to us here in the Digital Care team. You have reached the Xfinity experts who can certainly assist you with your Video On Demand related questions, @JDSY.
Your Xfinity TV subscription determines what you can watch with Xfinity On Demand on your TV Box and online. If you don't have access to a program you select, an on-screen message will let you know. Online programming not included in your TV subscription will be marked with an orange key icon so you know it’s locked for viewing.
As for the specific expiration date for a program, if one is available you should be able to see it at the top of the same window that shows you options to watch or view the trailer.
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