Visitor
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1 Message
I don’t have captions on anything rented from Xfinity on demand
I am partially deaf and need closed captions to watch movies. None of the past few movies on XOD have had captions and they were all new movies too.
I tried every option listed unplugged box reset router checked settings switched CC on then off switched font styles and still no captions
currently it is happening on The Death Of Robinhood
XfinityDena
Official Employee
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4.6K Messages
20 days ago
@L_eazy
I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken?
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user_iysrm9
Visitor
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1 Message
16 days ago
I am having the same trouble on the same rented movie. Very frustrating. Used down arrow to go to cc option. It was on, no captions. Turned it off. No captions. Turned it on again. No captions. Spoke “captions on” into voice remote. “CC on” appeared on the screen. No captions. Turned movie off. Turned tv off. Restarted cable box. Tried movie again. No captions. I can’t understand the dialogue. Can I get my rental fee back?
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