Missing episode 6 of "American Horror Story: Delicate"

The problem I have with this is that in the last few years nobody actually checks on these.  Once upon a time you (Xfinity) did, and then we would actually see multiple responses from the same person as they opened and tracked a ticket.  Instead, you (Xfinity) now just quote the boilerplate about the networks controlling content (yes, we know that already) and what "may" be the case (yes, we know that already).  Instead, we would like to know what is actually the case, especially when it appears to be a fixable accident (one episode missing from the middle of a continuing plot).

Only once, out of many similar occurrences, have I found it to be an intentional omission; a few years back, one episode of a show was pulled (from everywhere, not just from On Demand) after concerns about possible plagiarism issues.

Sometimes, what "may" be the case most likely isn't the case.

Thank you for listening.

We  also found episode 6 missing on "free", but it was there in "available" for $2.99.  So we wound up paying $2.99 for the one episode on a network that we subscribe to.  Yes, we agree with you that once upon a time Xfinity would open a ticket for this type of problem and get it corrected.  We had a similar situation with another show recently.  This was also "free", except for the last episode.  We used to enjoy on-demand (in fact, that's the only reason we switched from Legacy to X1).   If there's a show we want to watch on a network that we subscribe to, we wait until it's finished, and then watch one episode each night.  Now, before watching, we have to check if all episodes are there, and if all are free, as they should be.  Xfinity should stop the boilerplate response.  It makes no sense for these types of problems.

Thank you for reaching out to us @rufus97! I can understand wanting a ticket created for episodes that require purchase or rental when other episodes in the same season are free. Especially when this was done in the past.

As Gabby mentioned, the networks themselves control which shows, movies, and episodes are free with their networks and which require purchase or rental. While it can be frustrating to only see a portion of a show for free, there is not a ticket that can be made for the network’s decision. For more information, we have this really helpful article.