Contributor
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159 Messages
Missing On Demand Programs from HGTV and FoodNetwork
There are many missing episodes On Demand from the Discovery channels, notably HGTV and FoodNetwork. For many of these shows, the missing episode is available only if you subscribe to Discovery+. For example, for the show "Bargain Block," Season 2 Episodes 1-7 and 9 are available On Demand for Xfinity customers, but Episode 8 is available only if you subscribe to Discovery+ (which I do not). This same bizarre problem is happening often, include "Beachside Brawl" S1 Ep2, "No Demo Reno" S2 Ep 7, "BBQ USA" S1 Ep 5 and Ep6, "Me or the Menu" S1 Ep5, and "Big Bad Budget Battle" S1 Ep1. There are probably more. Also, there are episodes that have aired in the prior few weeks but are not On Demand at all, including "Kitchen Crash" S2 Ep3 and Ep4 and "Guy's Grocery Games" S30 Ep9. Xfinity has responded in the past to missing episodes posts by saying that the channels, not Xfinity, are responsible for posting shows On Demand. If so, my contract is with Xfinity, and Xfinity advertises On Demand programming as a service to our contracts. At a minimum, Xfinity should monitor the channels so that the programs are properly posting On Demand. Please see that this pervasive problem is fixed. Thank you.
XfinityRyanE
Official Employee
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1.1K Messages
2 years ago
Hello @CA2016, thank you for reaching out to express your concerns and provide feedback. I can definitely see how it would be confusing seeing partial things available On-Demand and then seeing a subscription required for the rest.
As you mentioned in your post, the content available is typically determined by the networks, not Xfinity. When we partner with a network and gain rights to broadcast their content, they are still the ones that control what content we can/can't show and what would require a subscription. In some cases, networks may allow access to certain episodes via On-Demand, but then require a subscription to the rest.
This actually is not a posting problem or something that we can correct, but more of a restriction imposed by the network.
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user_0e8dde
Visitor
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1 Message
2 years ago
Hello. I am also an Xfinity user frustrated by this same experience. I pay a significant cost for Xfinity cables services each month, but I can only access a limited portion of the content I wish to watch (i.e. one of every five sequential episodes). It is extremely frustrating as a paying consumer to be limited to content and that I would be required to pay for an additional streaming service (Discovery+). I hope Xfinity resolve this issue with their contracted network partners.
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