Visitor
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6 Messages
On demand digital purchases
Hello, I moved and set up a new account 21 days ago. I successfully linked my old Xfinity ID to my new account, but my On Demand movie purchases have not moved over to my new cable box. Per Xfinity policy, I am well within the 60-day window to request a manual transfer of digital store entitlements. Please have an advanced tier specialist manually migrate my movie library assets from my old account profile to my new active account. I have both account numbers and addresses ready to verify."
XfinityJoe
Official Employee
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1.5K Messages
9 days ago
We can assist with making sure you can access the shows and movies you have purchased @user_5c6cb1
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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