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LarkEllen
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6 Messages

Saturday, May 20th, 2023 12:07 AM

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On Demand purchase that I did NOT purchase

I received a text message AND an email thanking me for a purchase I did NOT make.  The email said: "If you didn't make this purchase, please click here to chat with Xfinity Assistant", but that just takes me to the computer generated "Xfinity Assistant" which does NOT have any options for helping me with this problem.  I spent almost a half hour trying to navigate through all steps which did NOT help.  Of course, I had the same problem with the computer operator when I tried my phone.

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Updated 

1 year ago

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Accepted Solution

CCStephanieK

Problem Solver

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909 Messages

2 years ago

Hello, and thank you for reaching out about the recent purchase alert. I would like to further review with you. 

Please send us a Direct Message with your first and last name. The message icon is located at the top right of the Community Forum page, clicking on the message icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle.

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LarkEllen

Regular Visitor

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6 Messages

@XfinityStephanieK​ my name is [EDIT: "Personal Identifiable Information"]

EDIT: It looks like you've posted personal information--we've removed this for your security and privacy. Please do your best to keep your identity and personal information safe. This includes:

 

  • Your full name 
  • Your telephone number
  • Your Physical/Mailing Address
  • Email addresses
  • Credit Card numbers
  • Account numbers
  • Other personally identifiable information

Xfinity Forum Acceptable Use Policy

(edited)

1 year ago

0

CCHeather

Problem Solver

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1.1K Messages

@LarkEllen Please do not provide any personal information over this public platform. Please send us a direct message to continue. 

To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Message" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it”

I no longer work for Comcast.

1 year ago

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