Visitor
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1 Message
On Demand Purchased movies
We recently relocated and transferred our Xfinity service to our new address. After settling in, we noticed that our purchased movies are no longer showing up. How can we get them restored?
Visitor
•
1 Message
We recently relocated and transferred our Xfinity service to our new address. After settling in, we noticed that our purchased movies are no longer showing up. How can we get them restored?
XfinityPaula
Official Employee
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1.7K Messages
23 hours ago
Good morning user_97c27i! I hope that you are having a great week. I'm sorry to read that your movies did not move over with you in the system. No fear we can help out with that! I'm sure after the chaos of moving you are ready to relax. When you relocated did you bring the same equipment with you? If you sign in to the Xfinity Stream app are you using the same email address as your previous location? Are the purchased programs showing in the app and not on the cable box?
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