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on demand purchases no longer available after moving
Hello: I recently moved and none of my on demand purchases came with me, despite my asking specifically for them to be transferred. I've spent hours on the phone with xfinity reps who have alternately disconnected my call and not phoned back, given me wildly contrasting information, and told me that its too bad but nothing can be done.
XfinityDemitrius
Official Employee
•
1.3K Messages
4 months ago
Hey @user_pp1y4s, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the OnDemand purchases. I would be more than happy to offer my assistance looking into this further for you.
I should be able to get everything transferred over quickly with a few clicks. I have a vast library of movies that I would love to keep as well. Do you have your Xfinity account linked to Movies Anywhere? Did you know that if you link your Xfinity Account to Movies Anywhere, you can transfer your movies to other streaming sites and other streaming site purchases will also transfer to your Xfinity account? It is a great way to build your library and access all your movies through X1 and our award-winning voice remote.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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