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user_65zgze
1st Topic

1 Message

Monday, January 13th, 2025 12:42 AM

On Demand Shows are wrong!

I’m trying to watch episode 3 of the Curious Case of Natalia Grace The Final Chapter but it’s instead playing some random ID channel show about a serial killer. this is very frustrating as the first two episodes also had playback issues. I’m paying MORE for this service and get the quality is LESS. 

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1 day ago

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user_co811z

1 Message

5 days ago

Same! It's pretty annoying 

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XfinityBillie

Official Employee

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3K Messages

 

user_co811z I understand how frustrating it is if the On Demand menu is showing you something you weren't expecting. Can you provide examples of the programming that isn't lining up so we can better assist you?

 

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3 days ago

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XfinityBrianH

Official Employee

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1.1K Messages

3 days ago

 

user_65zgze Thank you so muhc for reaching out to us let us know about the issue you are experiencing when watching The Curious Case of Natalia Grace episode 3, i can help1 Can you pelase tell me if you are experincing the iussue when watching on your X1 telecision box or over the Xfinity Stream app?

 

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jpjp4x4

Visitor

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2 Messages

1 day ago

I had the same problem. I believe episodes of "People Magazine Investigates" played instead. I was able to watch episodes 3 & 4 by going to https://www.investigationdiscovery.com/ & connecting my laptop to my TV.

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