on-demand now charging for new seasons or episodes

@rufus97​

Hello, Comcast! 

None of this has been fixed.  Still can't watch  three episodes of that show unless we pay for something we have a subscription for.  Our outrageous monthly bill is due tomorrow.  We cringe every time we pay it.  Also, our email hasn't worked correctly in over a year.  And, now we get spam/scam emails supposedly from Xfinity.  Happened two months in a row right after we paid our bill through "My Account".  They refer to a problem with our account.  Quite fed up.

Hi, @rufus97. Thanks for the update about the shows and then for letting us know about the emails that you are seeing. I am not seeing this as a known issue. We are glad to look further into this and find out if troubleshooting fixes the problem, if it is the way the Network(s) intend, or if we need to enter a ticket. Have you tried a system refresh to see if the shows come through free after doing that? It will update the entitlements for your service and can sometimes fix an issue such as this. What other troubleshooting steps have you tried?

For the emails, you would want to let our Customer Security Assurance department know about those. The link shows how to report spam and phishing emails. Then this is the alerts page where you can see known spam or phishing emails and phone calls we are seeing. 

This response brought to mind a conversation I had last night with family. ALL my local family members seem to have Xfinity, so I wanted to see if they had noticed this: lately, I have trouble with my internet which affects my ability to watch tv streaming channels. If I'm able to reach a live support person, I get the same resonse as online troubleshooting. Restarting the internet takes care of 99% ( or another high %) of the problems. Well why is that? Why are we the ones inconvenienced for 10-20 mins waiting on a restart & most of the time it does work? That tells me that Xfinity knows what the problem likely is, but instead of fixing it themselves, so we get uninterrupted service, Xfinity would rather we do it ourselves. And if its happening often, why are we paying for that kind of unreliable service? I wouldn't mind so much if I were paying less, even tho its unexcusable to begin with. But here's the worse part, At the same time we are paying too much for internet that doesn't seem to be serviced by anyone but ourselves, Xfinity or Comcast, (or both) are making $ off of our accounts. We are the Hotspots. And I now see Xfinity offering a service for $20 a month allowing the customer to access all the Hotspots. I forget the details but that much is correct. So I'm paying for the internet service, AND the equipment rental to access the service, but Xfinity is selling access to my service & collecting $ for it. Charging people to access the service that I pay for, & I get none of that back in any way. None of you do, on the personal or business internet you pay for. That sounds shady! And I know where this is heading, considering everyone is often able to sign onto the internet in stores or office buildings. That would be a source of more $ they could charge for, instead of the business allowing customers to access it. Something will probably come about to stop that as well! 

But... there is a fix for now! We ALL can turn that option off, the option to be used as a hotspot. You may have ro search for it but its in your "my account" selections. Pitiful how greedy corporations can be, and they along with your republican party changing state laws to keep us under their thumbs, with no other options when they all do this sort of thing. I paid for wireless internet, & call meke stupid, but why are all the tvs wired when installed? Its like always being on Default when you paid for another choice. Am I right?

@cmw112​ Same thing just happened to me. Every Tuesday morning I watch the Food Network OnDemand, because I work Mondays 2nd shift, so I can't watch the Spring Baking Championship show. Now, I see I have to rent it on top of my $200 mthly xfinity bill! Well, I didn't and can't. If I can't watch the Food Network OnDemand I mind as well drop down to a basic package :(

Comcast does nothing for their customers, we pay for cable TV “120 channels” please stop counting the HD versus non HD, so basically 30 channels if hat.  Yes we also pay for on Demand, but he season finale is not available other than when it airs.  When I have called Comcast, they can t help with anything or not do they care to, except to tell you how lucky I am to only be paying 244.00 a month because I am grandfathered in (there are no pay stations here it’s one step above basic) but they said most people are charged 300 for this.  If you can’t tell how much I hate Comcast, let me just spell that out for you.  We don’t have other options where we are.  They just [Edited: "Language"], they really do not deserve to be money they get.

@davelisa we do care for all our customers and I am sorry for the recent experience you've had with our support teams. I look forward to turning this experience around together. 

Could you please send our team a direct message with your full name and full address?

 Our team can most definitely take a further look at this issue.

 To send a "Direct Message" to Xfinity Support:

 Click "Sign In" if necessary

 Click the "Direct Messaging" icon or https://comca.st/3EqVMu7 

Click the "New message" (pencil and paper) icon

 The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

 Type your message in the text area near the bottom of the window

 Press Enter to send it

 See https://comca.st/3KQF8q9r for an example.

Xfinity, I called yesterday and just now again. My xfinity remote OnDemand button won't work, when I tap it, "Quick Menu" pops up. I have nooooo OnDemand. And just this second xfinity called my phone to check if it is now working, I told them no, they said, great, then hung up????

@user_ee72fd Thank you for reaching out and bringing this to our attention. I can understand the frustration. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it