Visitor
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1 Message
Rentals/purxhases on tv
Hello!
my son who is 3 has been renting/purchasing movies and would like them removed and refunded to our account as we have no intent to watch these.
is there a way to set up parental controls so he can’t do that anymore?
XfinityKei
Official Employee
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2.1K Messages
2 days ago
@user_2h4un3 Thanks for reaching out. Our team can help!
I recommend setting up a purchase pin. This way a code is required to purchase content.
I have a link with those steps for you https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off
Can you please direct message me your first and last name along with your full service address so that I can assist you with those charges.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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