Frequent Visitor
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16 Messages
Survivor On-Demand from CBS ... "contact Xfinity billing support"
Trying to purchase season of Survivor On-Demand from CBS; get error message saying "contact Xfinity billing support". My Xfinity bill is all paid up / current.
The TV is connected to my main Xfinity cable tv / dvr box.
XfinityChelseaB
Official Employee
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1.2K Messages
3 days ago
Hello @josephish, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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