Visitor

 • 

2 Messages

09/26/2026 8:48 PM

Closed

To cancel something I bought by mistake

I was messing around with my remote and accidentally made a purchase 

Oldest First
Selected Oldest First

Official Employee

 • 

2.9K Messages

6 days ago

Hello user_b74iy8 is this PPV rental still a concern? We're happy to assist 1-1. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

 

Visitor

 • 

2 Messages

I got it taken care of, thank you! 

Official Employee

 • 

2.8K Messages

@user_b74iy8 Thanks for the update.

I’m so glad to hear everything has been taken care of and resolved for you.

As a friendly reminder we have a purchase pin which is so helpful in preventing accidental purchases. I have a link to share that goes into how our purchase pins and locks works https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off 

If you need anything more please create a new post for us!

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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