Thank you for bringing this to our attention @thetabithaj! At this time, this is not reported as a known issue. Could you please send our team a direct message with your full name and full address? I’d like to make sure we open a ticket for this issue. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
XfinityAldrik
Official Employee
•
1.9K Messages
13 days ago
Thank you for bringing this to our attention @thetabithaj! At this time, this is not reported as a known issue. Could you please send our team a direct message with your full name and full address? I’d like to make sure we open a ticket for this issue. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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