1 Message
Xre - 00250
Waiting for over an hour to get a call back when the estimated time was 16 - 40 mins for the code above
1 Message
Waiting for over an hour to get a call back when the estimated time was 16 - 40 mins for the code above
XfinityRay
Official Employee
•
2.4K Messages
1 day ago
Hi there, user_aiuh4y! I am sorry that the TV box is giving you trouble. We want things to work great all the time and are happy to assist you. The System Refresh code will fix this problem a lot of times. You can find that by saying System Refresh to the voice remote or by typing System Refresh in the Xfinity Assistant.
Have you tried that or resetting the equipment?
Is the error coming up on a specific channel or on all channels?
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