Skip to main content

    Support

    Offers

G
Guillermo_P
1st Topic

3 Messages

Thursday, December 12th, 2024 9:15 PM

$100 Gift card/account credit

This is ridiculous. I have been on multiple chats and phone conversations. They have refused to give me the promised promotion when I transferred my lines. Mind you it started being $200 per line then they changed it to $100 and now it never existed during that time. Does anyone have a way to actually get this taken care of? Because their customer service is by far the worst I have ever dealt with!

Question

 • 

Updated 

2 months ago

29

1

0

Was this helpful?

XfinityAlfonso

Official Employee

 • 

1.4K Messages

2 months ago

Hello Guillermo_P we are so sorry to hear about this experience. Have you had an opportunity to talk with our Xfinity Mobile Specialists at the methods below? 

 

 

Phone: 1 (888) 936-4968

 

 

Xfinity Mobile Chat 

 

 

3

0

Guillermo_P

3 Messages

Of course I have spoken to customer service multiple times through chat and on the phone. I wouldn’t be complaining if I didn’t go through all the proper channels first.

(edited)

Like

Reply

2 months ago

0

XfinityAldrik

Official Employee

 • 

2K Messages

We definitely want to get to the bottom of this issue @Guillermo_P! Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:


Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

Guillermo_P

3 Messages

Okay. This was done and I am just waiting on a response.

Like

Reply

2 months ago

0

forum icon

New to the Community?

Start Here