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user_nxz65n
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Visitor

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Monday, November 10th, 2025 2:14 AM

2024 Black Friday Deal not honored

Another victim here. I also signed up for the black friday deal of internet at $35/month with one free line included. However, I am now being billed full price of mobile line and also for the device (which Xfinity refunded without proper reason).... totally $90+ every month. Total scam... I have spent many hours talking to the clueless agents who can't help and keep transferring me back and forth between the mobile and internet departments. I just want the initial promotion I signed up for applied to my mobile line. This has been the worst customer service experience ever. 

Question

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Updated 

17 days ago

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XfinityDilary

Official Employee

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2.8K Messages

17 days ago

Thanks for posting on our community forums for assistance, user_nxz65n. I’m really sorry to hear the free line wasn’t applied. I understand how frustrating that can be. We’d love to help get this sorted for you. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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