$25 Mobile plan charge

I recently switched over to Xfinity NOW for my Internet. I planned to also switch over my Xfinity mobile plan to Mobile NOW. When Intried to sign up fornNOW mobile, I found that my 2024 Motorola G is not compatible for mobile NOW. The phone only 6 mos old.

My problem is that I am now being charged an extra $25/month on my mobile plan for now having a Xfinity internet plan. BUT, I DO!

Inhave made several phone calls to customer service but no one seems to know what this is happening and they can not fix this problem.

Anyone have the same problem? Any solutions? This appears to me to be a system limitation or system defect.

Any help is appreciated....

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XfinityBenjaminM

Official Employee

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2.3K Messages

4 months ago

armeca59 Hello! Thank you for reaching out to us. We'll be happy to help you with this and see what we can do for you. We also see your Direct Message. In the future, please wait to be invited to send a DM as it is against our Forums Guidelines to send an Unsolicited DM to an Official Xfinity Employee. We will reply to your DM shortly.

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user_o650qj

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2 Messages

I have a been paying $25.00 for my internet directly from exfinity monthly. I do not have a exfinity phone, and do not need one. You are charging me $60 more monthly by auto payment. Overcharge! I am dissabled and it is a hardship for me. Can you help me?

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8 days ago

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user_o650qj

Visitor

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2 Messages

Please explain why I am paying$60 more than my plan? for internet?

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8 days ago

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XfinityLinda

Official Employee

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2K Messages

@user_o650qj Thank you for connecting with us about your billing concerns. We're happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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6 days ago

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armeca59

$25 Mobile plan charge

XfinityBenjaminM

user_o650qj

user_o650qj

XfinityLinda

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