$400 Device Credit Not Applied

I switched to Xfinity Mobile in September 2025 under a promotion that included a $400 device credit on an iPhones. This was the promotion as I got new Xfinity internet connection with 1GB data plan. I added two lines and purchased IPhone 16 Pro and IPhone 16e. But, I observed that bills doesnot reflet any device credit. I have been paying my bills as if the offer never existed. I would be glad if this problem is resoloved here.

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XfinityRichard

Official Employee

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2.9K Messages

27 days ago

Hi there, @user_4t64es ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I definitely understand your concerns regarding not getting the device credit has promised. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

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user_4t64es

Visitor

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2 Messages

Hi Richard @XfinityRichard ,

I couldn't get your name in the direct message option. Can you send me a direct message? then I can replay with the details there.

Thanks,

Kiran

(edited)

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21 days ago

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XfinityEricB

Official Employee

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3K Messages

user_4t64es Please don't try to find any specific agent as it can fail if that person isn't available. Type Xfinity Support in the "To" line which will get you to the first agent available at that time. Any agent available is here for you, and happy to assist at any time.

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19 days ago

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user_4t64es

$400 Device Credit Not Applied

XfinityRichard

user_4t64es

XfinityEricB

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