Visitor
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2 Messages
400 usd discount not applied after buying phone
Hello,
I recently brought an iPhone 17 with the promotional discount. The chat agent helping me out assured me that after the purchase I will get the credit. After getting my phone and moving the number, I did not get the discount.
I chatted with live agents many times and opened tickets through them but always got declined saying my selected plan was unlimited and I needed the premium unlimited option for the discount. This problem was done by the agent and not me, why do I need to bear the consequence?
I explained them that I have the screenshots and I was given a confirmation by the agents but still they are denying to add the promotional discount. This was the most recent ticket [Edited: Personal Information].
I am very unsatisfied how Xfinity is handling this. There agents sold me something with wrong information and Xfinity is not agreeing to solve it, almost feels like a scam. Tell me what I can do or get some kind of compensation through credits?
XfinityDemitrius
Official Employee
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2.3K Messages
16 days ago
Hey @user_cali23, Thank you for visiting our official Xfinity Forums Community Support page. We appreciate you taking the time to share your experience and feedback regarding the Xfinity Mobile promotional deal for $400.00 off a smartphone device. We can certainly help review the account and billing to see if all requirements for the promotional campaign were fulfilled to receive the discount.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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