Visitor
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3 Messages
45 day Global Pass
I have a new Xfinity account but have been a Comcast customer for 5 years. I'm now overseas and have a Global Pass activated. But I've been told I can't use my phone overseas bc it's not a 45 day old account. . I can't even get a second SIM because you've locked both SIMS. Hence I am abroad with no cell phone which is an incredibly dangerous place to be. I've spoken for more than 3 hours to multiple reps at your foreign call center but none can solve the problem. They keep sending me in loops talking to colleagues. Please get rid of this 45 day restriction so I can use the Global Pass or unlock my 2nd sim so I can use a travel SIM.
XfinityPeterH
Official Employee
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2.3K Messages
30 days ago
Thank you for reaching out. We understand how important it is to have reliable mobile service while traveling, especially overseas.
Currently, Xfinity Mobile requires new accounts to be active for at least 45 days before international roaming features like Global Travel Pass can be fully used. This is a security and fraud prevention measure, and unfortunately, it cannot be bypassed, even for long-time Comcast customers who’ve recently opened a new mobile account.
Additionally, phones must be active for 60 days and fully paid off before they can be unlocked for use with another SIM, including travel SIMs. This applies to both physical and eSIM slots.
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user_bzd4sj
Visitor
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1 Message
12 days ago
Same happened to us except my eSIM was available so we used another service provider. This saved us a lot of $ compared to the $10 a day per line per day. Xfinity lost $200 for having this policy. When I googled the info on Global pass, I did not find any info on 45 day waiting period. Bad policy and they are losing revenue because of this policy
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