If an employee doesn't respond to your message here, call them at the phone number on your bill, 1-800-Xfinity (1-800-934-6489), 1-800-Comcast (1-800-266-2278), or use one of the options on https://www.xfinity.com/support/contact-us/.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
This is the worst company for customer service I ever have to deal with. Been a customer for 24 Years! Why do BOTH customer service numbers ring once and stop. It is not a holiday!
Hello there, @user_dytapd! Thanks for taking the time to reach out to us over social media for help. You've come to a great place for support! Our Digital Care Team is awesome to work with because we're experts in all things related to your account, service(s), equipment, bill, and more. It looks like one of the Gold Problem Solvers in the Xfinity Community Forum mentioned some ways to contact us a couple of days ago. Have you had a chance to call? If you still need any assistance, just let us know right here, and we'll do everything we can to support you and your household :)
Don’t bother calling you will get zero resolution, just spent two days trying to accomplish something that should be simple, but to no success, 3 months left then I guess I have to find another provider, not even an attempt to help from two different supervisors. Makes me sadl
While we'd hate to lose you as a customer, our team can help with all things Xfinity, including canceling your account.
user_czewl3. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hey there, user_qzhnb3, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with any issues you are having with your account. We are happy to have you in the family and want to ensure you are happy with your services. What issues are you having with your connection?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
The xfinity app does not respond. there is no information online in my account about what my bill includes, when it will change ie increase because of end of promotion.
NO information under billing transactions or history
Hi there, @user_6wywbr ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm so sorry for the trouble you are experiencing with the Xfinity APP. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Xfinity has the absolute worst customer service I have ever encountered and I mean the worst they should be embarrassed by how bad it is it takes forever to talk to a live agent, it’s 100% pathetic. I need an issue solved called 5 times and it hangs up on me absolutely pathetic customer service
My internet service goes up and down. I have a fully installed SMART house. Internet outages turn everything off in my house and makes my operations dysfunctional. It also damages all the equipment, software, and programs. Why does this occur and where can I call someone to resolve the issues. Perhaps I need to be converted to a business account or you need to bring fiber into my house. I am really frustrated with this poor service. What number do I call now for service? 1800-266-2278 appears only to be for billing and orders and the automation cannot even find my number. This is ridiculous. Why do you tell one to go to the web site when internet service is down and I cannot get on the internet. Cell towers do not work well in my house. Maybe you need to have a service number for those of us who have fully integrated smart houses. Surely you understand the implications of internet outages.
BruceW
Gold Problem Solver
•
26.4K Messages
2 months ago
If an employee doesn't respond to your message here, call them at the phone number on your bill, 1-800-Xfinity (1-800-934-6489), 1-800-Comcast (1-800-266-2278), or use one of the options on https://www.xfinity.com/support/contact-us/.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
2
0
XfinitySara
Official Employee
•
1.7K Messages
1 month ago
Hello there, @user_dytapd! Thanks for taking the time to reach out to us over social media for help. You've come to a great place for support! Our Digital Care Team is awesome to work with because we're experts in all things related to your account, service(s), equipment, bill, and more. It looks like one of the Gold Problem Solvers in the Xfinity Community Forum mentioned some ways to contact us a couple of days ago. Have you had a chance to call? If you still need any assistance, just let us know right here, and we'll do everything we can to support you and your household :)
0
0
user_urxxwn
Visitor
•
1 Message
10 days ago
Don’t bother calling you will get zero resolution, just spent two days trying to accomplish something that should be simple, but to no success, 3 months left then I guess I have to find another provider, not even an attempt to help from two different supervisors. Makes me sadl
2
user_qzhnb3
Visitor
•
1 Message
10 days ago
I just started with Xfinity and I have problems already! I can't reach a live person.
I'm done. Going back to DISH. I never had these kinds of issues. I'M ANGRY!
[Edited: "Solicitation"]
(edited)
1
0
user_6wywbr
Visitor
•
1 Message
7 days ago
The xfinity app does not respond. there is no information online in my account about what my bill includes, when it will change ie increase because of end of promotion.
NO information under billing transactions or history
1
0
user_o3rsz5
Visitor
•
1 Message
2 days ago
Xfinity has the absolute worst customer service I have ever encountered and I mean the worst they should be embarrassed by how bad it is it takes forever to talk to a live agent, it’s 100% pathetic. I need an issue solved called 5 times and it hangs up on me absolutely pathetic customer service
0
user_t12r4f
Visitor
•
1 Message
5 hours ago
My internet service goes up and down. I have a fully installed SMART house. Internet outages turn everything off in my house and makes my operations dysfunctional. It also damages all the equipment, software, and programs. Why does this occur and where can I call someone to resolve the issues. Perhaps I need to be converted to a business account or you need to bring fiber into my house. I am really frustrated with this poor service. What number do I call now for service? 1800-266-2278 appears only to be for billing and orders and the automation cannot even find my number. This is ridiculous. Why do you tell one to go to the web site when internet service is down and I cannot get on the internet. Cell towers do not work well in my house. Maybe you need to have a service number for those of us who have fully integrated smart houses. Surely you understand the implications of internet outages.
0
0