Account Buyout

When I made the swap from Verizon to Xfinity I was told Xfinity would be covering my remaining Verizon balance. About 5 days later I got a bill from Verizon.

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XfinityRay

Official Employee

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3.5K Messages

22 days ago

Hello, @user_7zwad0! Thanks for signing up for Xfinity Mobile! We are glad to have you! This link shows the device buy out program, https://mobiletimetoswitch.xfinity.com. You will need to upload a copy of your Verizon bill. A prepaid card is issued to you for the remaining device payments, up to $500 per line. You would take care of canceling the Verizon account and making the final payment to them.

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user_7zwad0

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2 Messages

So bassically when the Xfinity representative said THEY would be handling yhe transfer and fees they meant I would be doing that? I was told I wouldn't have to do anything but swap over.

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22 days ago

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XfinityRay

Official Employee

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3.5K Messages

We always want things to be easy and are glad to go over what needs to be done. I apologize this was not a smoother process from the get go. We are not able to make changes, payments, etc. to your personal account with Verizon or any other provider, @user_7zwad0. You would need to work with them to take care of that account.

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22 days ago

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user_7zwad0

Account Buyout

XfinityRay

user_7zwad0

XfinityRay

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