Hi there, @user_49704l Thank you for taking the time to reach out! Since it's been a few days since you last posted. Are you still needing assistance with your account concerns?-Richard
Yes I am. I just need to know if the account was credited and closed. That's all I need. Im tired of receiving bills for a watch I dont have. I need to be clear of this and I get no answers
I can certainly understand wanting more clarity. From here, I kindly ask you to reach out privately, so we can cover the details of your account. You can start by clicking the chat/message icon located in the top right corner of your Forums page when signed in.
Once there, you can direct your messages to "Xfinity Support" using the pencil/paper icon. Please add your full name and service address to help us locate your account. Let me know if you have any questions.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
We are happy to provide additional clarification @user_49704l. We are happy to review your account to confirm if it is credited and closed however, we are unable to discuss any account specific information publicly and will need for you to send us a Direct Message so we can review your account with you further.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityRichard
Official Employee
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2.9K Messages
16 days ago
Hi there, @user_49704l Thank you for taking the time to reach out! Since it's been a few days since you last posted. Are you still needing assistance with your account concerns?-Richard
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user_49704l
Visitor
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3 Messages
15 days ago
I'm sorry I don't understand
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