Visitor

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1 Message

10/01/2026 6:29 PM

Add phone line

Our home Internet offered a cell phone plan. I need to speak with someone to start that plan and purchase a phone

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Official Employee

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1.2K Messages

14 days ago

Hi @user_40zf6d,

You've come to the right place for help! We can help you take advantage of the free Xfinity mobile line for 12 months offering. Just kick things off by sending our team a direct message with your full name and service address. 

How to Send Us a Direct Message:

1.  Click "Sign In" if necessary.

2.  Click the "Direct Messaging" icon.

3.  Click the "Start new conversation" (pencil and paper) icon.

4.  In the "To:" line, type "Xfinity Support".

5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6.  A "Xfinity Support" graphic will replace the "To:" line.

7.  Type your message in the text area near the bottom of the window.

8.  Press Enter to send it.
 

How to: Direct messaging within the forum | Xfinity Community Forum


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