Visitor
•
1 Message
Agent ended having me lose my free promotion line
I am so upset because I only switched over to Xfinity to take advantage of my free phone line offer. While in the process I ran into issues and contacted an agent and he told me to delete the e-sim and now I’m no longer eligible. I am needing help fixing that now and it seems like no one can help honor that promotion for me. How do I contact corporate to get this problem fixed?
XfinityFrank
Official Employee
•
2.7K Messages
1 month ago
Hi there, @user_wkyqsp. Thanks for reaching out to us here on the Community Forum. Sorry to hear you're having difficulty with your mobile service. We can review the situation and see what can be done to assist.
Please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
How to: Direct messaging within the forum
0
0