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user_0xiflq
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Sunday, June 14th, 2026 11:39 AM

Auto pay

Ridiculous and unethical. I never asked Xfinity to set up auto pay. Anything dealing with this company is shady. They took out $107 dollars a few days ago and took out $77 this morning. I have no money left for work and food this week. I truly hate this company. They make it very difficult to find where the auto pay mess would be set up at so I can switch this off. I’m really thinking hard about ditching this company. 

Question

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Updated 

11 days ago

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DreamSayerZ

Problem Solver

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1.1K Messages

13 days ago

You can turn off Auto Pay for Xfinity internet, TV, or voice services, but Xfinity Mobile requires you to keep it active.
NOTE: Keep in mind that if you turn off Auto Pay and Paperless Billing on your residential account, you will lose any promotional discounts associated with those features. This means all discounts applied to your services. Refer to a copy of your billing statement for details.

How to Turn Off Auto Pay

You can disable Auto Pay online or via the Xfinity app:
Using the Xfinity App (Recommended):
  1. Open the Xfinity app on your mobile device.
  2. Tap Manage Billing on the Overview tab.
  3. Select Bill settings under your total balance.
  4. Tap the Autopay box and select Manage Autopay.
  5. Choose Turn Off and confirm your selection.
Online at Xfinity.com:
  1. Sign in to your Xfinity Account as a Primary or Manager user.
  2. Click Billing & Pay, then select Manage Auto Pay.
  3. Click Turn Off to the right of Automatic Payments and confirm.

(edited)

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XfinityChristy

Official Employee

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2.8K Messages

11 days ago

Hello @user_0xiflq Thank you for reaching out via our Xfinity Community Forums.  I’m really sorry you’re dealing with this, that’s incredibly stressful, especially when it’s affecting your ability to cover basic things like food and getting to work. I can definitely understand why you’re upset. Let’s take a look at this together, so we can figure out exactly what happened with those charges and where Auto Pay may have been turned on. More importantly, I want to make sure everything is set up the way you want moving forward and help get that turned off if needed.

When you’re ready, please send a Direct Message with your full name and service address, and I’ll dig into the account right away. You shouldn’t have to deal with this on your own, and I’m here to help get it sorted out.

 

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "Start new conversation" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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