Autopay

I’ve been on Xfinity auto pay for years , the take their payment every month on the 28-30 of every month ,they took the June payment on the 30th of June and now they say my payments late and they never received it, and said no I didn’t pay the June payment, I have all the proof that they took the payment on the 30th of June

now how do I get them to credit my account for?

Responses

XfinityAmandaB

Official Employee

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2.4K Messages

1 day ago

Billie2103 Thank you so much for stopping in for help with your payment concerns! I would be reaching out if my payments were not getting applied as well. For payment issues, these can be addressed for you on our report an issue page. On the report an issue page, you can get help with: Missing payments

Misapplied payments
Duplicate payments
Overpayment
Refunds
Low-hanging or down cable wires pose a safety risk

This process is available to you all at any time, so you are not waiting around for help from us!

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Plan

Billie2103

Autopay

XfinityAmandaB

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