Being billed for phones never delivered and mobile service never provided. What is going on?

Good afternoon user_awcaaw. I am more than happy to take a look into this for you. We certainly want to ensure that your concerns are addressed. In order for me to review this further I will need some additional information. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

To send a "Direct Message" to Xfinity Support:

• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
  The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window and press Enter to send it.