Visitor
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1 Message
Being charged $3.95 for Xfinity Mobile - never had a phone - fraudulent charges
Hello,
Ive been getting charged $3.95 for over a year and a half now. I never had a phone or started a plan with xfinity mobile. I’ve reached out multiple times and was told the payments would stop and one time received a one time partial credit for all the payments. The charges stopped for a month or so but then they always start back up.
im going insane and need this to stop. I’ve been debating on getting a lawyer to help fight this as im at my wits end. I use Xfinity wifi and pay for that happily. But the xfinity mobile charges are money I’m throwing away. I never have used the service I never had a phone line or anything associated with the service.
somebody please help me I don’t know what to do. I just tried to speak to an agent via the Xfinity App and they randomly left once I started explaining things. Maybe legal action is my only coarse of option left at my disposal. If I completely get rid of Xfinity WiFi and switch my internet to someone else will the mobile charges stop then? Do I go to my bank? I’ve never ever had to deal with anything like this in my life.
XfinityMarcus
Official Employee
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1.6K Messages
8 days ago
Kmapes22 thank you for using the Xfinity Community Forums page to reach out today regarding the mobile charges you have seen. Let's get your account pulled up to gather a better understanding of what exactly this charge is associated with. We will get this corrected, as I know I would be concerned if charged for a service that I had nothing to do with. Send me a direct message with your full name and complete service address to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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