Visitor
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1 Message
Being charged for device payments on a phone i bought directly from google?
i just checked my statement and noticed i've been getting charged $40 a month for a device i bought directly from google. checking the devices tab i have an active device balance, how is this possible? how can i stop this? why am i being charged 1k for something i've already paid in full for somewhere else?
XfinitySean
Official Employee
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191 Messages
6 days ago
Hi there user_otamxu, thanks for reaching out through our community forums! That certainly does sound very odd, I'd be confused as well. You've come to the right place for assistance, and we'd be more than happy to look over your account to see what's going on. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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