U

Visitor

 • 

1 Message

Wednesday, July 9th, 2025 4:25 AM

Bill error

I’m being billed $80 for a service that I didn’t order. I want it taken off my bill

Official Employee

 • 

3K Messages

1 day ago

Hi there, @user_7jtpd1! We are happy to review your bill and make any needed corrections. We want things to be perfect! 

 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

forum icon

New to the Community?

Start Here