Visitor
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1 Message
Bill
I set up a payment plan I wanna say 3 days ago for my bill, and my service was still disconnected. I don’t understand why that happened
Visitor
•
1 Message
I set up a payment plan I wanna say 3 days ago for my bill, and my service was still disconnected. I don’t understand why that happened
XfinitySean
Official Employee
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95 Messages
7 days ago
Hi user_6jif77, thanks for reaching out through our community forums! You're in the right place for help! I'm sorry your service was disrupted even though you many have had an arrangement in place. We'd be more than happy to look into your account to see what might have happened. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!
To send a direct message, please click on the chat icon in the top-right corner • of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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