Visitor
•
2 Messages
Billing Error/Fraud charge Xfinity Mobile
Purchased a new iPhone and paid in full. It took a month to arrive, charges verified on credit card. The following month I was charged $50 for a phone payment. After an exhaustive chat message (which I saved the transcript) I was credited $50 and the commitment was made to ensure the problem was fixed. I indicated a healthy skepticism. Sure enough, my credit card was charged and additional $50 for last month and I see the plan to charge $50 next month. I believe the term is "Fraudulent Charge" when a company is informed they incorrectly billed you, when they repeat it. 1. How do I stop the charge; 2. How do I get a refund to my card, now; I plan to put a fraud hold on my cc Monday morning, and will be contacting the BBB. Not sure what else I can do to stop you from cheating this customer.


XfinityChristy
Official Employee
•
2.6K Messages
5 hours ago
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0