Visitor
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3 Messages
Billing issue [Edited]
I paid my account in full both my wifi and cell. My wifi was paid and canceled end of April 2026 last day. I also paid my cell phone for May during that time in full, only to break my phone and disconnect my service with you on the 6th because of rude employees and I got my transfer pin and left. Only to be told now that I still owe 50$$ I have always paid my bills. You say I used 14gb even if I did which I didnt I was paid until end of May. Your agents say oh its not a bill it was automatic done just ignore, yet you keep trying on a disabled person on ssdi. I call back for agents to say I used 14gb is why and I should just pay my bill. You guys are a rip off. I've had to block you through my bank, so you don't take my money. I don't owe you anything it would be 1 thing if I did.
[Title Edited: "Solicitation"]
XfinityBradM
Official Employee
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1.5K Messages
2 months ago
@user_asjtxb Have you gotten a chance to review your final month's statement for your Xfinity Mobile account for the breakdown of the charges?
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user_asjtxb
Visitor
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3 Messages
2 months ago
Yes I've called looked etc I dont owe money yet they keep trying seems to be a running problem with Xfinity
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user_asjtxb
Visitor
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3 Messages
2 months ago
I already answered all of these questions when I called you can look up account by name, so do that I was paid in full and disconnected my service days after I paid my bill so explain to me why I am getting a bill and why you asking me all theses questions on here instead of getting ahold of me directly. Why so the company can act like they care?
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