Hey @kevnmaryk, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Mobile billing. I would be more than happy to offer my assistance looking into this further for you.
Are you attempting to access your Xfinity Mobile billing through the Xfinity web portal or Xfinity App? You would also need to ensure that you are using the primary Xfinity ID on the account as the other Xfinity IDs will not have access to view the Xfinity Mobile billing and services online.
Please provide as much detail as possible to describe the issue you are experiencing, devices being used, along with any error codes/messages being received.
Thanks for the information @kevnmaryk. Your Xfinity ID may be linked to multiple accounts. Could you please visit our 'How to link, unlink, and switch between multiple Xfinity accounts' support page that provides instructions on how to switch between multiple accounts? You will need to be selected on the account that is linked or tied to your active Xfinity Mobile services. Are you also experiencing issues when using a web browser and selecting the correct account?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
kevnmaryk Thanks for the additional information! If you are accessing your Xfinity account through a web browser, I would recommend clearing the cache, and cookies for the browser. Also, you might try a different web browser. If you are using the Xfinity app, try selecting Overview at the bottom, and then the Xfinity Mobile Billing banner at the top.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
kevnmaryk Have you tried using another device, like a mobile phone, or tablet?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
kevnmaryk Thanks for letting us know. Can you access the billing portion of your regular Xfinity services?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
kevnmaryk my apologies, are you stating that account the linked accounts you are able to gain access?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
kevnmaryk that is great to hear, is the billing information loading properly for you now? Also, did you have any questions regarding your billing at all?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDemitrius
Official Employee
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1.3K Messages
2 months ago
Hey @kevnmaryk, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Mobile billing. I would be more than happy to offer my assistance looking into this further for you.
Are you attempting to access your Xfinity Mobile billing through the Xfinity web portal or Xfinity App? You would also need to ensure that you are using the primary Xfinity ID on the account as the other Xfinity IDs will not have access to view the Xfinity Mobile billing and services online.
Please provide as much detail as possible to describe the issue you are experiencing, devices being used, along with any error codes/messages being received.
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kevnmaryk
Visitor
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16 Messages
2 months ago
I do that but still the same response, just says ‘something went wrong’
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kevnmaryk
Visitor
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16 Messages
2 months ago
I can see my internet and tv accounts, but mobile states that billing info is unavailable
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