billing

My name is [EDITED: Private information], I am. A new customer for Xfinity Xfinity $40 Mobile Credit Not Applied – Repeated Runaround from Support- is it a False promise? I was promised a $40 monthly credit as part of an Xfinity Internet promotion when I added a mobile line. It’s been over 45 days, and the credit still hasn’t been applied to my account. Despite calling customer service over 100 times, I’m constantly being bounced between the Internet and Mobile support teams—each saying the other is responsible. Multiple tickets have been created, but nothing has been resolved. I’m extremely disappointed with the lack of accountability and support. There’s no proper escalation path, and no one seems willing to take ownership. Has anyone successfully escalated this to executive support or resolved a similar issue? Any guidance would be appreciated.