Skip to main content
user_uv2nut
1st Topic

Visitor

 • 

1 Message

10/02/2026 9:27 PM

Billing

The bill amount was over what I expected to pay, I'd like to pay half of the 64_.00 as I'm on a fixed income and can't afford that , also I'm looking towards getting a different phone through another carrier and in process of reporting that this is a exorbitant amount  to pay for another 14 months cause the value of the moto g 2025 is valued at between 150.00- 200.00 and would be paying around 600.00 to buy it at that rate so am contacting BBB and already informed FCC about this issue , as a vulnerable senior I most adamantly believe I've. Been taken advantage of !

Question

 • 

Updated 

7 hours ago

9

1

0

Oldest First
Selected Oldest First
XfinityMarcus

Official Employee

 • 

2.4K Messages

7 hours ago

user_uv2nut thank you for using the Xfinity Community Forums page to reach out today. I understand that you have a bill which is more than what you anticipated. Let's see what we can do to figure our why the bill ended up being higher for you. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

0

0

forum icon

New to the Community?

Start Here