Contributor
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96 Messages
By the GIG mobile
Does the by the GIG plan include two lines or only one? And why did my by the GIG go up in price which is contrary to what I read here? I also got in on this plan when it started.
By the Gig
- For customer accounts established before May 18, 2020, but not upgraded to a new plan, a minimum of $12 will be charged per account per month for lines on the By-the-Gig data option regardless of the amount of data used across the By-the-Gig lines on the account. Customers who elect to add lines to their plan will be charged a one-time $25 per line activation fee, which will appear on their next bill following line activation. Customers further will have the option to purchase, for a flat monthly fee, buckets of data that are shareable on up to ten By-the-Gig lines. Customers that exceed the monthly amount of data in their shareable bucket will be charged $12 for each GB or partial GB of data overage, or may opt to move to a bucket with more data. In order to access 5G mobile broadband networks on their 5G devices, customers must switch to the $15 rate per GB plan described immediately below.
XfinityJohnG
Official Employee
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2.2K Messages
4 days ago
Thank you for reaching out to us here. I would be happy to answer any questions on your billing from here. There were shared by the gig options on prior generation plans. I can look further into your billing if you can send me a direct message with the full name and complete address for your service.
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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