Call activity log

Hello, @user_7g97b2! Thank you for taking the time to visit our Xfinity Community Forum, and for posting this question about your Xfinity Mobile call logs. You've come to the right place :) Our Digital Care Team is awesome to work with because we'll always do what we can to find you the latest information, and can even help facilitate communication with another team such as our Xfinity Mobile agents! Here's what I found:

Yes, even if you delete a call from your iPhone, it may still appear on your Xfinity call log.

- Xfinity's Record Keeping: Xfinity maintains its own records of calls made and received on your account for a certain period.
- Independent Systems: Your iPhone's call log and Xfinity's call log are separate systems. Deleting a call from your phone only removes it from your phone's local storage.

Where to View Your Xfinity Call Log:

- Xfinity Website/App: You can usually access your call history through your Xfinity account online or via the Xfinity app.

Important Note: The specific retention period for call records varies depending on Xfinity's policies. For more information, we ask that you reach directly out (by call or text) to our Xfinity Mobile Sales and Service team at 1-888-936-4968. You may also use our secure online chat where an Xfinity Mobile expert is available 24/7! Please let us know if you have any trouble reaching them, and I hope this helps :)