Visitor
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2 Messages
Call charges in UK
I have an 'unlimited' mobile plan in the US and am traveling to the UK. The plan says calls and texts are included when roaming. How are calls charged when in the UK. It looks like my US number will be active and calls are included but what calls are free? Calls to UK numbers? Calls to US numbers? Both?
(International roaming is turned on by support but global data pass is off. I intend to use wifi and another esim only for data)
XfinityJamesC
Official Employee
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2.5K Messages
1 month ago
Greetings, @user_1d0xkn! I hope your week has been treating you well. I appreciate you taking time out of your busy day to leave a post on our community forum, and I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help answer your questions.
According to our International Travel Support Page (https://www.xfinity.com/mobile/my-account/international), data usage while in the UK is $0.30 per MB, and calls from the US to the UK are $0.05 per minute, but it doesn't mention calls from the UK. However, on our Global Travel FAQ Page (https://www.xfinity.com/support/articles/traveling-internationally), it does mention that international roaming calls and texts are included with all plans at no added cost.
As far as I can tell, international roaming calls refer to calls made while traveling outside of your home country, using your mobile service. With Xfinity Mobile, initially, customers can only make international calls to the United States, Canada, and Mexico. To make calls to other countries, customers must meet specific eligibility criteria, including having Xfinity Internet service activated and having made at least one domestic call. Therefore, these calls can be to the US or to Canada and Mexico, but not to the country you are currently in unless additional criteria are met.
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