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user_hfoofm
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2 Messages

Monday, June 23rd, 2025 2:43 PM

Call Log for Current Cycle No Longer Updating

Hi Team - My current cycle call and message log has not updated for the last 5 days even though there have been new messages and calls.  This issue exists for both the Xfinity app and the site.

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Updated 

6 days ago

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XfinityJorge

Official Employee

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2.3K Messages

6 days ago

 

user_hfoofm Hey there! Thank you so much for using our Forums and it would be my pleaure to work with you today. I see you are having issues with the call log not properly showing on the app or site, is this still ongoing? If it is we are here to make sure you are able to access it again. 

 

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user_hfoofm

Visitor

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2 Messages

Hi Jorge!  The issue is still ongoing.

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6 days ago

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XfinityJorge

Official Employee

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2.3K Messages

Thanks for the response, and we are here to work together on this. We know how important it is to have those call records online, so we got your back. Can we please get started by having you send us a DM with your full name and service address? 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

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6 days ago

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