Cancel my account

Hey @XfinityJustinC I’m going to be very direct, I am incredibly frustrated with this experience.

Regarding your point about "finding the appropriate board", I posted this in Xfinity Community Forum -> Xfinity Mobile -> Plan -> Cancel my account. This is exactly where this issue belongs unless you can point me to a more specific forum. Furthermore, I did not message an individual employee; I sent a message to the general "Xfinity Support" handle, which is the standard protocol for account-specific billing issues, as outlined in other posts.

Telling me not to use the only functional support channel left—while I am locked out of the Chatbot and phone system—is a complete negation of your own solution.

To be clear:

• Around Jan 12: I went to the store in person to schedule a cancellation for Jan 24.

• Jan 24: Service was supposed to end.

• Feb 26: The Account was finally canceled after I had to contact Xfinity again. The agent told me that the upcoming charges have been removed, which isn't true.

• The Issue: I am being charged for a full month (Jan 24 – Feb 26) that I did not use due to an internal Xfinity processing error.

The overcharge is still on my account. I need the billing corrected to reflect the Jan 24 end date immediately.

This whole process has been the most frustrating experience I've ever dealt with for a cancellation. I need a solution from Xfinity, not a lecture. Please advise on the exact next steps to get this credited.

If this is cannot be resolved promptly, I will be forced to file a formal legal complaint and initiate a chargeback dispute via my bank for these unauthorized charges.

PS: Furthermore, under California Business and Professions Code § 17602(d)(1), Xfinity is legally required to obtain express affirmative consent for automatic renewals (which I withdrew on Jan 12, 2026) and to provide an exclusive, simple online cancellation method ('Click-to-Cancel') for services initiated online (something Xfinity still has not provided). By removing my access to the support chat and failing to provide a functional online cancellation button, Xfinity is in direct violation of California’s Automatic Renewal Law.

@user_akt01 I completely understand the frustration with the experience, and the previous message was to ensure your Forum's access isn't negatively affected. Guideline violations can lead to not being able to use the platform, and want to ensure that doesn't happen. The Forum is also a community gathering spot, so you may not hear from an employee before some time, so wanted to provide some more context. Since you've already sent the direct message, I'll follow up with you there to continue.