Visitor
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2 Messages
Cancel my service
Hi Team, I am back to my home country due to some personal reason. I have returned the device in Xfinity store. Now i want to cancel my internet service and Xfinity mobile service. Could you help me with that. Thanks
XfinityChelseaB
Official Employee
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2.5K Messages
4 days ago
Hello @user_3s8gqk, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.
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XfinityThomasC
Official Employee
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3.6K Messages
3 days ago
@user_3s8gqk We want to thank you for reaching out on the Community Forum for support with your account closure. We're sad to see you go but wish you well on your journey home. We are glad we were able to resolve your issue. Never hesitate to create another public post for any of your future account and service needs!
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