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user_9dcfb9
1st Topic

Visitor

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1 Message

Tuesday, November 5th, 2024 2:25 AM

Cancel Xfinity Mobile

Keeps showing up on my account and don't need it want this is the third time I've done it this isn't removed off my account I'm switching cable companies 

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9 days ago

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XfinityTony

Official Employee

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1.1K Messages

27 days ago

Hello! Thank you for taking the time to reach out to us, @user_9dcfb9. I can definitely understand why this would be frustrating. No one wants to pay for something they no longer use. I am here to help though.

How long has it been since you canceled your line? It can take a billing cycle for the app to update. Also, can you access your lines? Does it show that they are still active?

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user_pqkqhd

1 Message

I need  the transfer pin. Myself along with. Others we Cannot do the technology.

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11 days ago

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XfinityJamesC

Official Employee

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1.7K Messages

Greetings, @user_pqkqhd! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about getting your transfer pin. I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Have you already tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat - https://www.xfinity.com/xfinityassistant/?channel=xMobile - where an Xfinity Mobile expert is available 24/7?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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9 days ago

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