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user_s1lbwo
1st Topic

Visitor

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3 Messages

Friday, July 31st, 2026 3:01 AM

cancel xfinity mobile

Hi there, I would like to cancel my Xfinity Mobile service. The service has never been used but I'm being billed each month for it. I am overseas and cannot call the 1800 number for cancelling it. There is no way to cancel the service in the Xfinity app or web portal.

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15 days ago

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XfinityMelinda

Official Employee

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297 Messages

16 days ago

Hello @user_s1lbwo, and appreciate you for reaching out to us on our Xfinity Community Forum! While we'd hate to see you leave, we understand your decision. To better know your situation, how long ago did you sign up for Xfinity Mobile?

Xfinity Mobile lines can be canceled at any time, either by contacting us or by porting your number to another provider. Please note that if you cancel without porting your number, you may lose it.

There are no Early Termination Fees for Xfinity Mobile. However, if you're outside the 14-day return period, any remaining device payments and applicable charges would still be due.

You can find more details in our link: https://www.xfinity.com/support/articles/cancel-xfinity-mobile-service


Let us know how long you've had the service and if you need any additional assistance. We're happy to help.

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user_s1lbwo

Visitor

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3 Messages

Hi there,

Thanks for the reply. I never activated the Xfinity Mobile service and am not using any Xfinity devices: I was offered a free 12 month plan for Xfinity Mobile with my real estate agent's internet connection but I never actually used the service. When the real estate agent cancelled the internet connection due to my leaving the United States, my credit card was charged for Xfinity mobile.

As mentioned in my original message, I don't live in the United States and there is no way to cancel online. When chatting with Xfinity Assistant I am told I need to call a 1800 number, which is simply not possible from overseas. 

Please help me cancel this service.

Thanks.

(edited)

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16 days ago

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XfinityMelinda

Official Employee

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297 Messages

Thank you for the additional details. We understand being overseas makes this situation more challenging.

To help us better understand the account setup, was the internet account with your real estate agent in your name, making you the primary account holder, or were you associated with someone else's account?

Once we know how the services were set up, we'll be in a better position to guide you on the next steps.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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16 days ago

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user_s1lbwo

Visitor

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3 Messages

Hi there,

As far as I understand, the account is in the real estate agent's name, as that is the name that appears on the account statement of both the home internet and the mobile plan. However, the unactivated mobile plan was linked to my credit card.

Kind regards

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15 days ago

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XfinityKei

Official Employee

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2.6K Messages

@user_s1lbwo I would like to take a closer look at the account to see what information we have to share an
Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your messaged provide those additional details.  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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15 days ago

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