cancellation request from korea

Thank you for reaching out, and I hope you're enjoying your time in Korea. I'd be happy to help point you in the right direction regarding the line you'd like to disconnect while keeping your other line active. I completely understand the challenge of being overseas and unable to receive calls to your U.S. number. We can certainly take a closer look at your account and explore available options with you. To get started, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message. Once we verify the account, we'll review the line you wish to cancel and work with you on the next steps. Thanks for giving us the opportunity to help, and we'll do everything we can to make this process as smooth and convenient as possible while you're abroad.