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user_r2c7s5
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1 Message

Saturday, April 27th, 2024 2:38 PM

Closed

cancelled account

you cancelled my account and I paid now you ARE SAYING I need tosign back up. My phone does not work to talk to anyone

I need my phone turned back on please

 

Question

 • 

Updated 

7 months ago

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DreamSayerZ

Problem Solver

 • 

569 Messages

7 months ago

@user_r2c7s5 I would ask to use a friend or family members phone to call them. Or you can reach them online via chat.

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XfinityEva

Official Employee

 • 

1.3K Messages

7 months ago

 

user_r2c7s5 We're sorry to hear you are having issues with your account. Let's take a look at your account and see how we can assist. Please send us a direct message with your full name and service address.
 
To send a direct message: 
 
  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

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