Cancelled services shortly after placing order

Hello I cancelled an order shortly after placing it. I made a mistake on the type of phone i wanted. I worked through the customer service chat and they cancelled it yet they still sent me the phone and my plan is still active on my account. What do i do next to make sure i am not being charged

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XfinityPeterH

Official Employee

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2.5K Messages

20 days ago

user_sm9q87 I would be reaching out if I were in your shoes too! Our team is happy to investigate your account and provide you with the correct resolution. Please feel free to send us a DM with your full name and complete address.

How to Send Us a Direct Message:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

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user_sm9q87

Cancelled services shortly after placing order

XfinityPeterH

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