cannot access my xfinity mobile info on web

Mine is a bit different. I can log into my account but it says i dont have service.  Cant see anything. They initially tied my account to the old address but then it somehow got deleted and now no access. But of course the link to pay works when i log in LOL.

Thank you for taking the time to reach out to us about your account online. Have you had the same issue if you try through the app? Are you signing in with the primary account user ID? 

If you had a recent move you can also make sure you are signing in under the default account and that that is the current address for you. You can find the linking and unlinking step-by-step guide here: https://www.xfinity.com/support/articles/switching-between-multiple-accounts 

Please let us know if this helps. 

I still do not have access. The address was deleted by your third party affiliates overseas, and when that happened, I could not see my account. I need this escalated please. I need new phones and cannot get them until this is resolved.  Cannot see my cell phone account through app.  And I moved over a year ago. Do not change anything on my inet and cable account. That is ok and so is the address. I just need access to my cell account. ASAP!!

Thank you for letting us know that you still do not have access @user_o0hej6 and are sorry to hear about the frustrations, I understand where you are coming from. We'd be happy to get a ticket submitted for further assistance. Can you please send us a Direct Message with your name and the service address on the account including any applicable unit or apartment numbers?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it